Passenger Satisfaction Survey


 

Rajasthan Customs is conducting a passenger satisfaction survey at Jaipur International Airport.

All passengers arriving at International Airport, Jaipur are requested to kindly take some time out of their precious time to fill up the feedback form.
Your feedback will help us to provide better customs related services to passengers at Jaipur International Airport.

 

I. Personal Information

1. Passenger Name :
 
2. Age :
 
3. Gender :
 
4. Nationality :
 
5. E-mail ID :
 
6. Mobile Number :
 

II. Travel Information

 
1. Passport Number :
 
2. Flight Number :
 
3. Date of Travel :  Date Format : (mm/dd/yyyy)
 
4. How many times do you travel overseas in a year? :
 
5. Is this your first visit at Jaipur Airport? :
 
6. What is the purpose of your visit? :




 
7. At which stage of your travel did you feel the need to know about Customs related procedures, rules and regulations? :






 
8. Which source of information did you choose to know about Indian customs procedures, rules and regulations? :





 
9. How will you describe the information available on the official website www.cbec.gov.in :


 
10. Rate the information available on the official website www.cbec.gov.in (on the scale of 1 to 5)
 
1 2 3 4 5
Adequate
Relevant
Clarity
Ease of finding content
Overall look and feel
 
11. Rate the information available on the customs travelers guide (on the scale of 1 to 5)
 
1 2 3 4 5
Adequate
Relevant
Ease of finding content
Overall look and feel
 

III. Customs Exit Feedback

1. What was your initial feeling while entering for Customs clearance at Jaipur Airport? :
 
2. Were you aware of the difference between red channel and green channel clearance? :
 
3. Which channel of clearance did you choose for Customs clearance? :
 
4. On what basis did you choose between red and Green channel? :



 
5. Was any customs duty paid? :
 
6. Rate your experience with the customs officials on these parameter (on the scale of 1 to 5)
 
1 2 3 4 5
Courtesy
Fairness
Knowledge of Customs procedures
Promptness in Response
 
7. How would you rate your experience with Customs at Jaipur international airport as compared to customs at other international airports? :


IV. Additional Feedback

 
1. Do you have any additional suggesstion? :
 
 
  Thank you for taking the survey. Please click on Submit button below.
 
 

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