Passenger Satisfaction Survey


Rajasthan Customs is conducting a passenger satisfaction survey at Jaipur International Airport.

All passengers arriving at International Airport, Jaipur are requested to kindly take some time out of their precious time to fill up the feedback form.
Your feedback will help us to provide better customs related services to passengers at Jaipur International Airport.


I. Personal Information

1. Passenger Name :
2. Age : 18-25 26-45 46-60 60+
3. Gender : Male Female
4. Nationality :
5. E-mail ID :
6. Mobile Number :

II. Travel Information

1. Passport Number :
2. Flight Number :
3. Date of Travel :
4. How many times do you travel overseas in a year? : First Time 1-5 Times a year 6-10 Times a year 10+ Times a year
5. Is this your first visit at Jaipur Airport? : Yes No
6. What is the purpose of your visit? : Business Official
Personal Tourism
Any other
7. At which stage of your travel did you feel the need to know about Customs related procedures, rules and regulations? : While planning and ticketing
While Check-In and security
While shopping overseas
While shopping in duty free areas
While filing Customs declaration
on being stopped by a Customs official
Other(Please specify)
8. Which source of information did you choose to know about Indian customs procedures, rules and regulations? : Official website ( Indian Customs travelers guide
Indian Customs Android App Travel Agent
Family and Friends
Any other (Please Specify)
9. How will you describe the information available on the official website : Satisfactory
Needs Improvement
Needs to be updated
I did not visit the official website
10. Rate the information available on the official website (on the scale of 1 to 5)
1 2 3 4 5
Ease of finding content
Overall look and feel
11. Rate the information available on the customs travelers guide (on the scale of 1 to 5)
1 2 3 4 5
Ease of finding content
Overall look and feel

III. Customs Exit Feedback

1. What was your initial feeling while entering for Customs clearance at Jaipur Airport? : Confident
2. Were you aware of the difference between red channel and green channel clearance? : Yes No
3. Which channel of clearance did you choose for Customs clearance? : Red Channel Green Channel
4. On what basis did you choose between red and Green channel? : I was aware from the beginning about clearance the channel chosen.
Was unsure and followed the people.
Was directed by Customs officials.
Any other (Please Specify)
5. Was any customs duty paid? : Yes No
6. Rate your experience with the customs officials on these parameter (on the scale of 1 to 5)
1 2 3 4 5
Knowledge of Customs procedures
Promptness in Response
7. How would you rate your experience with Customs at Jaipur international airport as compared to customs at other international airports? : Much Better Some what better Similar Below Expectation

IV. Additional Feedback

1. Do you have any additional suggesstion? :
  Thank you for taking the survey. Please click on Submit button below.

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